Positively Speaking FAQ

💬 Frequently Asked Questions

 

We’re so glad you’re here! Below are answers to some of the most common questions we receive. If you don’t see what you’re looking for, feel free to reach out—we’re always happy to help.

📦 When will my order ship?

All orders are processed within 2–4 business days. Custom or personalized bracelets may take 5–7 business days to craft with care. You’ll receive a tracking email as soon as your order ships.

🚚 What are your shipping rates?

We offer flat-rate standard shipping for $5.99 anywhere in the U.S. Need it sooner? Expedited shipping is available for $12.99–$15.99, depending on your location.

🎁 Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders over $50—no code needed. It’s our way of celebrating you and saying thank you.

🔄 What is your return policy?

We accept returns on non-custom bracelets within 14 days of delivery. Items must be unworn, undamaged, and returned in original packaging. Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.

✨ Can I return a customized bracelet?

Customized items are final sale, but if your piece arrives damaged, defective, or not as described, we’ll make it right. Just contact us within 7 days of delivery with photos and details.

📬 How do I start a return?

Email us at dalila@positively-speaking.com with your order number and reason for return. We’ll guide you through the process with care and clarity.